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AlertNow Emergency Notification System
Please Read This Thoroughly
What is AlertNow?
AlertNow is a rapid electronic communication system which allows school officials to use phone numbers and e-mail addresses of parents to quickly contact them about important school announcements.
Can I get text messages sent to my cell phone?
AlertNow requires those wanting to receive text messages to “opt-in” for this service. You may sign-up now by going to www.alertnowsms.com and entering our school district’s six-digit PIN number. DB4SCC
Why do I need to update our family’s phone numbers and e-mail addresses?
AlertNow uses the phone numbers and e-mail addresses in our student information system (Skyward) to contact parents with important messages. You can make choices in your Family Access account that will determine which phone numbers and e-mail accounts will be used to send AlertNow messages. Please be sure to select from the drop-down list: home, work, cell or other for each phone number listed.
AlertNow does not dial phone extension numbers, so if your work number includes an extension please list your work number as your third phone number in your Family Access account.
Which phone numbers and e-mail addresses will be used for AlertNow messages?
School officials will be using AlertNow to send two different types of messages; Emergency and General.
General Messages - AlertNow will use the primary phone number and e-mail listed in Family Access for both Family 1 and Family 2 to deliver general messages. AlertNow will leave messages if no one answers the phone and will try to call back two additional times if the phone is busy.
Emergency Messages - For emergency messages AlertNow will use the contact information used for general messages plus the 1st and 2nd phone numbers listed in Family Access for all guardians. AlertNow will not call the third number listed under any guardian. (The 1st number listed under each guardian defaults to the family’s primary number. You may change your 1st number listed under your guardian if you want another number called for emergency messages.)
AlertNow will use all e-mail addresses listed in Family Access to deliver emergency messages.
Will AlertNow call my work number?
It depends. AlertNow will call your work number if you want it to. If you don’t want your work number called, enter your work number as the third phone number listed in your Family Access account. Please be sure to select the phone type (work) in the drop-down list for all phone numbers. (Home, cell, work, other)
Ø Please do not delete your work number from your Family Access account; this information is very important to school officials.
Can I add additional e-mail addresses to my Family Access account?
You may add e-mail addresses to any guardian simply by adding a comma (,) and a space after the e-mail address listed and then entering an additional e-mail address.
How do I obtain a Family Access Account?
If you don’t have a Family Access Account please go to:
Or - www.scc.k12.wi.us >For Parents>Family Access Getting Started
How do I update my family’s phone numbers and e-mail addresses in Family Access?
Log-in to your Family Access account and click on “Request Changes to My Child’s Information” which is located on the right-hand side of the screen along the very top. Then along the right-hand side of the new screen click on “Request Changes to Family Information”. School officials must approve all requested changes made through Family Access.
Please make changes for only ONE student per family. Once requested changes are approved for one student, the changes will be effective for all students in the family.
You may also contact the school office to have your phone numbers and e-mail addresses updated.
Who do I contact to ask questions about AlertNow?
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